Question 1

How do I find my ring size?

Accepted Answer

A ring sizer will give the most accurate size, it will give you a letter which corresponds to a standard UK ring size. If you don't have one to hand, they can be picked up online inexpensively.

Question 2

My ring doesn't fit. What do I do?

Accepted Answer

We offer a resizing service through the post. Just post it to us, with your details. Ring re-sizing costs £30. We strongly recommend double checking your ring size before ordering, as some of the more complex pieces cannot be resized (If this is the case it will be mentioned in the description).

Question 3

My dental caps don't fit. What do I do?

Accepted Answer

If your cap feels loose and won't stay on your teeth, a dab of denture adhesive will create a non-permanent seal which will hold it in place. We would recommend this as the first option if you are having difficulty with fitting. It could simply be that the tooth is straight and doesn't have the curve necessary for retention.

If they feel too tight or warped, please don't force the caps down onto your teeth as this may damage your teeth. If your caps don't fit this is likely to be a problem with the impression/model. The silicone may have moved in the mouth before setting properly or warped slightly creating a false impression of your teeth. Your caps may simply need tightening, in some cases small adjustments could be made with a pair of pliers and a cloth to avoid damage to the piece. Unfortunately we cannot give a refund for caps that need tightening or adhesive.

We aim to spot any problems with the impression before casting your model to avoid wasting anyone's time, but unfortunately a new impression may be required if the caps don't fit. Send your caps back to us with your new impression and we can go through the process again.

Question 4

How do I take a dental impression?

Accepted Answer

Read through the instructions provided in your impression pack, and watch a demonstration video if you are unsure about impression taking. Feel free to send over pictures of your impression before posting too. It's a crucial stage that will determine how well your caps will fit. Basically the tooth/teeth that you want capped should be clearly visible in the impression, the gum line around the tooth should be sharp in order to make a cap that covers the tooth properly. Your first impression kit is on-the-house, but additional kits are available to purchase if your first impression fails.

Question 5

How do I take a finger mold?

Accepted Answer

Mix the two silicone pods together thoroughly until they become one solid colour. Once they are mixed you have around 1 minute to squeeze and mold it around your finger before it hardens. It will remain flexible enough to remove it once it has set

Once I have made a model of your finger mold I will advise if I think it the mold is bad, but I cannot give any refunds due to a false impression leading to poorly fitting jewellery. I can give advice but if it fits the mold/model then this is all I can do

Question 6

Why isn't this ring available in my size?

Accepted Answer

Some pieces are designed with a certain size in mind, which wouldn't suit a bigger or smaller band. If you liked a design but need a bigger or smaller size, get in touch and we might be able to scale the whole design up or down to suit. Also half sizes are available, just choose the closest size down and send us a message.

Question 7

How much is shipping/customs fees?

Accepted Answer

Worldwide shipping is free for orders over £200. Shipping is £6 for orders under £200 within Europe and £12 for the rest of the world. We will cover USA tariffs

FAQ